Firewall malfunction leads to inconsistent Internet connection

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Kailey Tracy, Copy Editor

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Due to a malfunction in the network’s server beginning on Monday, April 16, the wireless Internet has not cooperated with the school community.

According to Director of Technology Greg Russell, “there was a part of the authentication on the place of the firewall was getting overloaded, so it was kind of an exponential problem because it got more backed up until it stopped working.”

Fixing the problem proved to be “a bit of a challenge,” according to Russell.  “It seemed to get fixed by one thing that we would do, and then it stopped working again,” Russell said.

Russell believed that he had “essentially resolved” the problem on April 20, only to witness yet again a “sluggish” Internet connection on April 23.

According to Russell, he ended up disabling the authentication process for the firewall to repair the problem once and for all.  “It seems to be working pretty well,” Russell said.

As for the response to the malfunction, Russell believes it was taken care of in a timely manner.  “There was a problem and we tried to address it as quickly as possible,” Russell said.

Kailey Tracy is a Copy Editor for The Patriot and jcpatriot.com.

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